How Do I Manage My Account?

5 min read

You can view and change most of your account information right from your Member Center, including your password, phone number, physical address, and email address. You can also view, but not change, your account ID. Changing the name on your account requires a few extra steps.

Find your account ID

Your account ID is a unique identifier for your account. When you call or email for help with your account, having your account ID handy helps our team locate your account information faster. You can find your account ID at the top of the page when you sign into your Member Center.

View Your Loan Documents

  1. Sign into your Member Center and click View Loan.

  2. Under Loan Documents, click See loan documents.

Change your password

To change your password:

  1. Sign into your Member Center and click Settings.

  2. Click change password.

  3. Enter your old password.

  4. Enter and confirm your new password. To create a strong password, use special characters, like $ or %, as well as both upper- and lowercase letters.

  5. Click Submit to reset your password.

You can now sign in with your new password.

Reset a forgotten password

If you've forgotten your password:

  1. Click Forgot Password on the sign-in page.

  2. Enter the email address you used to open your account, then click Submit. We'll send you an email with a password reset link. If you no longer have access to that email address, contact us for help.

  3. In the email, click Reset Password. If you can't finish resetting your password the first time, you can click Forgot Password on the sign-in page again, and we'll send you a new email with a unique link.

  4. On the Reset Password page, enter the requested information. We ask for additional information to keep your account secure.

  5. Enter and confirm your new password. To create a strong password, use special characters, like $ or %, as well as both upper- and lowercase letters.

  6. Click Submit. You'll receive an email confirming that your password has been updated.

You can now sign in with your new password.

If you're still having trouble signing in, your account may not be active. For example, your account may be deactivated after several months if you check your rate but don't accept any offers. If this is the case for you, you'll need to open a new account. 

Secure your account with two-step authentication

Two-step authentication helps prevent other people from accessing your account by adding an extra layer of security. After you turn on two-step authentication, you'll need to enter a time-sensitive code sent to your email every time you sign into your Member Center.

How to set up two-step authentication

To set up two-step authentication:

  1. Sign into your Member Center.

  2. Click Settings.

  3. Click Change opt-in next to "Two-Step Authentication."

  4. Toggle the switch to turn on two-step authentication for your account.

Using two-step authentication

Once two-step authentication is active, you'll need a verification code plus your login information each time you sign into your Member Center.

  1. Sign in to your Member Center.

  2. Check your email or text for a message from us.

  3. Enter the verification code from the email or text in the Security Code field and click Sign in.

This code is good for 10 minutes. If you can't use the verification code within that time frame, click Resend it now to get a new code. When you request a new code, the previous codes expire. Only the most recent code will work.

Change your email address

To update your email address:

  1. Sign into your Member Center, then click Settings in the upper-right corner.

  2. Click Email.

  3. Enter your new email address. The email address can't be one already used for a different LendingClub account.

  4. For your security, you'll need to enter your password and complete the CAPTCHA to confirm that a real person is making the change.

  5. Click Save changes.

Change your address or phone number

To update your address or phone number:

  1. Sign into your Member Center and click Settings in the upper-right corner.

  2. Click Address or Phone Number.

  3. Enter your new contact information.

  4. For your security, you'll need to enter your password and complete the CAPTCHA to confirm that a real person is making the change.

  5. Click Save changes.

Change your name

If your legal name has changed or your name is misspelled on your account, follow the instructions below.

Change your legal name

To change the legal name on your LendingClub account, you'll need to send us a copy of a legal document that confirms your name change. Once we've verified that, we'll update your name for you. Here's what you can submit:

  • Legal name change document

  • Court-issued decree

  • Legal court order

  • Adoption certificate

  • Government-issued ID from before and after the name change 

For your security, do not send a copy of your military ID.

Correct a misspelling

If there's a typo in your name, contact us by following the instructions above and attach a current, government-issued photo ID. We'll be happy to review what you submit and update the spelling if needed. For your security, do not send a copy of your military ID.

Close your account

Once you pay off your obligation, your account is no longer active. The payoff will be reported to the credit bureaus within 30 days of the final payment. If you need an official payoff statement, let us know. We're happy to help!

For instructions on paying off your outstanding balance, see paying off your loan. For information on canceling, see canceling your application.

If you applied for a lending product and didn't accept or receive an offer, your account may not be active.

Additional Account Management FAQ

Keep more of what you earn and earn more on what you save.
Check your rate. It won’t impact your credit score.
Privacy & Security

LendingClub Resources

Related Resource Center
Want to consolidate high-interest debt, renovate your home, or manage an unexpected expense? A personal loan could help.
Sep 25, 2023
7 min read
Top 4 Reasons to Get a Personal Loan
Home repair costs have increased. Knowing upfront what you can expect to pay for certain types of improvements can help you prepare financially and save you a lot of stress.
Aug 28, 2023
8 min read
knowing common home repair costs can help you prepare for the future
It's common to see the buy now, pay later payment option at online checkout — but should you use it? Learn what BNPL is, how it works, and alternatives for borrowing money.
Aug 22, 2023
5 min read
Woman's hands on keyboard of laptop displaying image of shopping cart and buy now, pay later text
Anytime the Federal Reserve decides to raise interest rates, it typically creates a ripple-effect throughout the economy. We take a look at some of the ways rising rates influence how you borrow and spend, and the impact rising rates can have on variable rate debt you may be carrying.
Jul 17, 2023
7 min read
Torso of woman wearing pink sweater sitting at paper-strewn desk with phone in hand and using calculator.
Whether you're completing a large home improvement project or paying down high-interest rate credit cards—a personal loan can give you the boost you need to reach your financial goals.
May 21, 2023
12 min read
Where to Find the Best Personal Loans in 2022
Related Impact
From groceries and diapers to Halloween costumes for pets, nearly 60% of American consumers prefer to shop online for everyday items that make life more convenient, comfortable, and enjoyable. And with rising prices showing no signs of stopping anytime soon, we’re pleased to introduce StackitTM from LendingClub Bank—a new browser extension that automatically finds and rewards eligible members with coupons and cash back for extra savings at more than 15,000 favorite online retailers.
Nov 13, 2022
2 min read
blog header stackit 765x430 v1-1
Even in today’s low-yield, high-inflation environment, it’s essential to keep a certain amount of money in an easy-to-access checking or savings account for things like daily household and emergency expenses, or to meet short-term financial goals.
Oct 2, 2022
5 min read
LendingClub Rewards Checking Nationally Certified as Trusted, Afforda
Since 2007, LendingClub has been on a mission to deliver a world-class experience to all our members. This month we took a moment to reflect on the more than four million members who have chosen LendingClub as their partner to help them reach their financial goals.
Apr 19, 2022
2 min read
Illustration of large number 4 and letter M made up of colorful, tiny illustrations of ethnically diverse people
In March 2022, we hosted our first quarterly webinar where we celebrated our one-year anniversary as a digital marketplace bank. 
Mar 6, 2022
less than a minute read
Blog-post
LendingClub completed the acquisition of Radius Bank in February 2021. At that time, in addition to the direct-to-consumer deposit business, we inherited a fintech partner program, and several lending businesses. As we reach the one-year anniversary of the acquisition, and in conjunction with the conclusion of a strategic review of our business operations, we have made the decision to discontinue certain businesses that don’t fit our mission.  
Jan 2, 2022
2 min read
Man in blue button up shirt and glasses smiling
Related FAQ's
You can go online anytime to add or change what bank accounts are linked to your LendingClub account.
Jun 7, 2023
2 min read
We offer several ways for you to make your monthly auto loan payment, so you can choose the method that works best for you. A statement will be mailed to you every month that shows the payment amount and due date.
Nov 29, 2023
less than a minute read
LendingClub provides a year-end statement that summarizes your account activity, including how much interest you’ve earned and information regarding Notes tied to loans that have been charged off.
Jun 7, 2023
less than a minute read
After you submit your application, you'll get an email with instructions for confirming your email address.
Jun 7, 2023
less than a minute read
In some cases, we may need to confirm your employment before your application can be finalized. The fastest way to confirm your employment is to provide your work email address.
Jun 7, 2023
less than a minute read
Related Glossary
{noun} A type of credit that allows the borrower to make charges and payments against a set borrowing limit, paying interest only on outstanding balances.
Sep 6, 2023
4 min read
{noun} The amount of unpaid interest that has accumulated as of a specific date, either on a loan or an interest-bearing account or investment. 
Mar 21, 2023
4 min read
{noun} The total annual cost to borrow money, including fees, expressed as a percentage.
Mar 21, 2023
3 min read
A debt that is written off as a loss because the financial institution or creditor believes it is no longer collectible due to a substantial period of nonpayment.
Feb 7, 2023
3 min read
{noun} An interest rate that remains the same for a set time, usually for the life of the loan.
Feb 4, 2023
3 min read

Any reviews presented are individual experiences and results may vary. Reviews collected and authenticated by Bazaarvoice. All reviews can be accessed at https://www.lendingclub.com/company/reviews

Unless otherwise specified, all credit and deposit products are provided by LendingClub Bank, N.A., Member FDIC, Equal Housing Lender (“LendingClub Bank”), a wholly-owned subsidiary of LendingClub Corporation, NMLS ID 167439. Credit products are subject to credit approval and may be subject to sufficient investor commitment. Credit union membership may be required. Deposit accounts are subject to approval. Deposit products are FDIC-insured up to $250,000 per depositor, per ownership category.

"LendingClub" and the "LC" symbol are trademarks of LendingClub Bank.

© 2024 LendingClub Bank. All rights reserved.