A smarter way to invest and borrow.

Privacy Policy

Last updated: November 24, 2015

This privacy policy applies to www.lendingclub.com owned and operated by LendingClub Corporation (“Lending Club”). This privacy policy describes how Lending Club collects and uses the personal information you provide on our website: www.lendingclub.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

TRUSTe Click to Verify seal

Lending Club has received TRUSTe’s Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program covers only information that is collected through this website, www.lendingclub.com, and does not cover information that may be collected on the Patient Solutions page of the website.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.

Your privacy and the protection of your sensitive personal information are important to us. Because we collect and/or store certain types of information from and about you, it is necessary to explain our policy and the terms and conditions surrounding the capture and use of that information.

Employee Conduct

Lending Club expresses its absolute commitment to integrity, and our corporate values and ethical standards and the associated business conduct we expect from all our employees. The Lending Club Code of Conduct includes very specific guidelines concerning the safeguarding of confidential information, which includes customer information. In general, these guidelines limit employee access to confidential information, and limit the use and disclosure of such information to specifically authorized processes and transactions. If it is determined that employees have violated the Code of Conduct, corrective action may be taken, including immediate dismissal.

Verification of Practices

Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the confidentiality of information. These reviews may be conducted by our own internal staff, external accounting and auditing firms, and government regulators. Included in these self-assessments and examinations are reviews of the controls and safeguards related to consumer privacy.


This policy discloses which information we collect and how we use it, as well as the choices you can make about the way your information is collected and used. We also explain how any personal and/or personally identifiable information that we may request will be used; these explanations can usually be found on the same pages where the information is requested. We also detail below our security policy, which describes how your personal information is protected both electronically and physically.

In general, and as described in detail below, we collect several types of information from you:

  • Personal information required to verify your identity
  • Personal and financial information necessary to assess your eligibility to borrow money or invest through Lending Club or one of its marketing partners
  • Optional personal information you may wish to share in the furtherance of your goals in using our site
  • Information about your visits to and use of this website or the websites of third party services to help us maintain the appropriate features, functionality and user experience

Information We Collect From You and About You

We collect personal and financial information from you while you use the site, and most of this collection occurs during registration. Some information is required and some is optional, some will remain private and some will be displayed to other users. We always let you know which is which. Additional information may be gathered during your subsequent use of the site, whenever you choose to provide it.

Certain personal information must be supplied during the member, investor, and borrower registration processes, as indicated below, in order to (a) enable registered users to login to the site, (b) determine borrowers’ eligibility for loans through our proprietary credit scoring process, (c) verify borrowers’ and investors’ identities, (d) establish borrowers’ ability to request loans and investors' ability to invest by verifying that they are at least 18 years of age, and (e) guard against potential fraud. This basic personal information includes:

  • Your name (member registration)
  • Your email address (member registration)
  • Your date of birth (borrower/investor registration)
  • Your home address and telephone number (borrower/investor registration)
  • Your Social Security number (borrower/investor registration)

When you register as a borrower, we will use this information to pull a credit report from a credit bureau to determine your creditworthiness as well as to help investors assess your loan request in the context of your overall financial situation. We will also use your required and optional information to facilitate activities and transactions that need to occur during the lending process, such as:

  • Generating public borrower profiles on the site
  • Assigning you a borrower credit grade based on your credit history and financial circumstances
  • Enabling our financial services partners to implement automatic payments and fund transfers
  • Contacting you if there is a problem completing a transaction you requested or to discuss a problem with your account
  • Implementing collection activities as needed
  • Maintaining regular communications with you concerning transactions you initiate, such as requesting information or assistance, submitting a loan request, making payments, transferring funds, etc.

When you register as an investor, we will request some required and optional data in order to facilitate such activities as:

  • Generating a public investor profile on the site
  • Enabling our financial services partners to verify identity, implement fund transfers and the receipt of borrower payments
  • Enabling our financial services partners to implement automatic payments and fund transfers
  • Contacting you if there is a problem completing a transaction you requested or to discuss a problem with your account
  • Maintaining regular communications with you as may be necessary to execute transactions you request, such as submitting loan portfolios and transferring funds, etc.

In addition, we gather names and email addresses of people who contact us through our website with questions about our company or lending/borrowing operations. We collect this information for the sole purpose of responding to such inquiries and do not store the contact information unless requested by these people, such as in the case of job applicants who submit resumes, etc.

Finally, we (and/or our service providers) collect information about your computer and your visits to our website, such as your IP address, geographical location, browser type, referral source, length of visit, and page views through the use of log files. We (and/or our service providers) use this aggregated information in the administration of our website to improve its usability and to evaluate the success of particular marketing/advertising campaigns, search engine optimization strategies and other marketing activities. We (and/or our service providers) use non-identifying and aggregated information to help optimize our website based on the needs of our users. Additionally, third parties may collect certain similar information about your computer and other pages you may visit when you visit our website, as discussed further below.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Tell-a-Friend and Other User Referral Activities

Users may choose to refer friends to the site or directly to their loan listings via email. You can import contacts from your Outlook or other email account address books to invite them to become members of our site. We collect the username and password for the email account you wish to import your contacts from and will only use it for that purpose.

If this referral occurs independently of our site or a partner’s site, we do not track the referral other than as a unique page view. Since we do not collect any information from the referring party or the recipient of the external email referencing our site, we do not capture or store any information about either party. If friends refer each other to our site or to their loan listings via a partner’s site, we will store and track information about the referring and receiving parties only long enough to determine the effectiveness of our marketing activities which contributed to the referral.

Our users can also refer friends to the site by completing a simple form to generate an email invitation. In this case, the email invitations do not track back to any particular loan request, and the sender will not know whether you are a borrower, investor, or simply a member. The information collected in this process is only kept long enough to monitor whether the referral program is achieving the desired results in terms of attracting new visitors to the site and converting them into members. Again, these are messages initiated by friends of the recipients, and the recipients will not be added to any mailing list or contacted by Lending Club apart from this referral process, which may include invitation reminders. In the case where a bonus is offered to a member in return for the referral, Lending Club will only retain the information about the referred parties to properly credit the account of the member initiating the referral. The information is not used for any other purpose.

Your friend may contact us at privacy@lendingclub.com to request that we remove this information from our database.

Communications from Our Site

When you register on our site you will receive emails that confirm specific actions you requested. You will receive notifications confirming your registration, the successful verification of email addresses and bank accounts, if required, and confirmation of successful submissions of loan requests and portfolios. You will also receive progress updates on the status of loan requests and submitted portfolios. These are transactional notifications that you cannot opt out of receiving, as they are in place to protect the security of your account and your personal information. We may also send you responses to emails you send us, if appropriate or applicable. From time to time, we will also send user surveys, requests for user feedback regarding user experience and site operations or marketing offers from us or from us on behalf of our marketing partners. The completion of these surveys or requests for feedback or acceptance of any offer is strictly voluntary. If you do not wish to receive these offers, surveys or user feedback emails, please opt out in any offer email you receive from us.

Links to Third Party Websites

Lending Club is not responsible for the information practices employed by sites linked to or from our website. In most cases, links to non-Lending Club websites are provided solely as an access point to obtain information on products and topics that may be useful to the users of the Lending Club website. Third party websites may have different privacy policies and/or security standards governing their sites.

How and When Your Information Is Shared With Other Parties

Information is shared with other parties in the following ways:

  • Required and optional information about borrowers and investors is displayed on public profiles that members can update at any time. Certain information is optional, and you can choose not to supply it, or have it removed at any time. Lending Club may, but is not obligated to, monitor any entered optional information to assist in the protection of your identity.
  • Personal but not sensitive information about borrowers is contained in loan listings that can be viewed by all users and is filed with the Securities and Exchange Commission and as such is made publicly available.
  • Financial and credit information about borrowers is displayed to qualified investors on loan listing pages, is filed with the Securities and Exchange Commission, and as such is made publicly available, and is contained anonymously in loan data files available on the statistics page.
  • Information is shared directly between users and other potential users. Information shared directly by users might contain personal information.
  • Lending Club may, with your consent, share required and optional information about you.

For privacy purposes, borrowers and investors remain anonymous on the site and are identified only by their chosen screen names. Borrowers will be able to see the screen names of their investors and vice versa. However, borrowers have public profiles and loan listings on the site that display their information to any users who view these pages. The loan listing pages include borrowers’ credit grades and other financial information that is shown to qualified investors so that they can effectively evaluate loan requests. As noted above, this information is also contained anonymously in loan data files available on the statistics page. Loan listings also contain certain personal information and purposes for which the loan will be used, as designated by borrowers. Investors also have public profiles on the site containing personal information that they have opted to include. Finally, members creating blog/forum posts are also identified by their screen names.

To protect borrowers’ and investors’ privacy, however, the blog/forum posts do not track back to loan listings or loan funding decisions, respectively. Lending Club is not responsible for any personal information that borrowers or investors may choose to reveal about themselves in their screen names, loan requests, blogs, or public profiles or blog/forum posts. Given the community nature of any person-to-person transaction site, however, it may be in the best interests of borrowers and investors to share some level of personal information in order to achieve a satisfactory outcome (i.e., it may be necessary for you to share a certain amount of personal information in order for your loan to receive full funding).

If you use our blog on this site, you should be aware that any personal information you submit there can be read, collected, or used by other users of this forum, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in this forum. To request removal of your personal information from our blog, contact us at privacy@lendingclub.com.

We may share your information with law enforcement or other government agencies as required by law such as to comply with a subpoena, bankruptcy proceedings, or similar legal process or for the purposes of limiting fraud. We reserve the right to disclose your personal information when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

Lending Club works with a number of trusted partners that perform vital functions as part of our operations, including credit bureaus, collection agencies, electronic payment service providers, customer support call centers, and other third party service providers. Information is shared with these third parties only to the extent necessary for us to process the transactions you initiate, or to perform other specific services, like collections or identity verification. By using a third party provider’s service, you grant that third party the right, power, and authority to act on your behalf to access and transmit personal and financial information according to the terms of the third party’s privacy policy. Our partners are legally required to keep your information private and secure and adhere to applicable state and federal laws and regulations.


We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@lendingclub.com.

Social Media Widgets

Our website includes social media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

How Your Credit History and Lending Club Loan Data Are Shared

When you create a loan listing, you will be posting personal information on the site that will be visible to all users. This information includes details about your loan request, as well as your screen name, geographic location, Lending Club credit grade, and the purpose for which the loan will be used.

Qualified Lending Club investors will also see certain credit data collected from or calculated based on your credit bureau file. It is necessary to allow prospective investors to see this information as they evaluate your loan request. The information displayed to investors includes a credit profile section and a credit history section. As noted above, this information is also contained anonymously in loan data files available on the statistics page.

The credit profile section includes your:

  • FICO score range
  • Debt-to-income ratio (DTI)
  • Gross income
  • Home ownership status
  • Current employer and tenure in your current position and/or source of income
  • Existing debt payments (monthly snapshot of your current outstanding debt)
  • Monthly payment amount for the loan being requested

The credit history section includes the following information:

  • The date your earliest reported credit line was opened (e.g., revolving credit)
  • The total number of credit lines currently in your credit file
  • The number of open credit lines currently in your credit file
  • Your total balance for all open revolving credit lines
  • Revolving line utilization rate, or the amount of credit you are using relative to all of your available credit
  • The number of accounts on which you are now delinquent, and the past-due amount you owe
  • The number of months since your last delinquency
  • The number of 30+ days past-due incidences of delinquency in your credit file for the past 2 years
  • The number of negative public records (e.g., bankruptcies and judgments, etc.) placed in your file and the number of months since the last record
  • The number of inquiries by creditors during the past 6 months

If you successfully receive a loan through Lending Club, we will also display status information about your loan to your investors. With your consent, we may also share your loan status information with referring bank partners. Your loan tracks back to you by your screen name, so it is important that you choose a screen name that will protect your anonymity. You should not choose a screen name that resembles your actual name or that of any other person. Further, you should not include your name or personally identifiable information in creating your member profile. Your payment performance information such as late payments, collections activity, or any other instances of delinquency will be displayed to your investors. Loan status information is also aggregated and displayed on the statistics page.


Lending Club will send you email notifications from time to time, and these are required elements of your transactions on our website, such as confirmations of particular actions you have taken. These required notices are sent typically to notify you of a change in status such as when you are confirmed as a borrower or investor, or for legal or security purposes. For example, certain notifications are sent for your own protection to ensure that no one can make a change to your account without your knowledge, such as confirming the addition of a new email address or linked external bank account. These notifications are sent to you so that you can be assured that no one is making changes to your account without your knowledge. In other cases, these notifications involve changes to various legal agreements or site policies. Generally you may not opt out of these service related emails.

Where You Can Find and/or Correct Your Information

You can access your personal information that we collect online and maintain by visiting your profile in the My Account section of our site. This section of the site is password-protected to better safeguard your information. As a registered user, you can update your password, email address, physical address, phone number, and bank account information at any time on the website, and if you need to change any other information in your profile you can contact us at support@lendingclub.com. To protect your privacy and security, please contact us at support@lendingclub.com to make changes to your sensitive account information. Due to the regulated nature of our industry, we are under legal requirements to retain data. We are generally not able to delete consumer transactional data upon request for this and the other reasons stated in this privacy policy. However, if you wish to contact us about any access or deletion request pertaining to your personal information, please contact us at support@lendingclub.com. We will evaluate and respond to your request within a reasonable timeframe.

Web-related Information Collection

Technologies such as cookies, beacons, tags, and scripts are used by Lending Club our analytics providers, and our marketing partners. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Log Files - As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve analytics, and to enhance site functionality. Third parties with whom we partner to provide certain features on our website use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.

Behavioral Targeting / Re-Targeting - We may partner with third party ad networks to either display advertising on our website or to manage our advertising on other sites. Our ad network partners use cookies and Web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you or others targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking http://www.networkadvertising.org/managing/opt_out.asp. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Compliance with State and Federal Laws

This privacy policy may not constitute your entire set of privacy rights, as these may also vary from state to state. To be certain of your privacy rights, you may wish to contact the appropriate agency in your state that is charged with overseeing privacy rights of consumers. Certain regulations issued by state and/or federal government agencies may require us to maintain and report demographic information on the collective activities of our membership. We may also be required to maintain your personal information for at least seven years in order to be in compliance with applicable federal and state laws regarding recordkeeping, reporting, and audits.

Links to Other Sites

We may offer links to partners’ sites. We make the decision to provide links to these sites based on the quality of information provided at the time the links are enabled or to facilitate our customers' more effective use of our platform, and we make every effort to monitor the continuing quality of content provided on these sites. However, these external sites are not subject to this privacy policy and may have different privacy policies or approaches to the handling of information. Further, Lending Club has no control over the content of these sites. Please consult the privacy policies on these sites before you provide them with any of your personal information.

Lending Club Security Policy

Industry-leading standards and controls

Lending Club takes strong steps to safeguard your personal information. We maintain a comprehensive security program based on industry standards and best practices.

We take a defense-in-depth approach to implementing rigorous physical, administrative, and technical safeguards to ensure your information is safe from unauthorized access or misuse. The safeguards include preventive, detective, and corrective controls. Physical safeguards like security guards, access badges, and a video monitoring system protect Lending Club computing infrastructure from unauthorized access. Administrative safeguards like a security training program, employment background checks, and acknowledgement of our Acceptable Use Policy ensure that your information is only accessed by trained and trusted staff based on business needs to provide services to you. Technical safeguards like perimeter security, industry standard encryption, two-factor authentication, and continuous monitoring ensure that your information is adequately protected with layered and complementary controls. The security safeguards are reviewed and adjusted periodically based on ongoing risk assessment. However, despite our substantial investment in protecting your personal information, ultimately no institution can guarantee its absolute security.

If you have any questions about security on our website, you can contact us at privacy@lendingclub.com

Encryption & website Certificates

Industry standard encryption protects the information you share with us from the moment it leaves your computer until it reaches our systems. Look for the secure “locked padlock” on your browser to confirm the identity of the Lending Club website and that your connection is secure. Consult your Web browser documentation for more information.

Session time-outs

We employ session time-outs to protect your account. You will be logged out of the site automatically after a period of inactivity. This reduces the risk of others being able to access your account if you leave your computer unattended.


You should never share your password with anyone. Your password is not known to any Lending Club employee or third party, and we will never ask for your password by phone or email. If you ever receive a communication claiming to be from Lending Club that asks for your password, you should immediately report it by contacting us at security@lendingclub.com.

ID theft policy

Lending Club utilizes state of the art authentication technology to verify identities. However, if an investor suspects that one of their loans belongs to a person who has committed ID theft, please contact us at security@lendingclub.com. Lending Club will work with law enforcement authorities to track down and prosecute anyone who has committed identity theft. Lending Club will reimburse the investor for the unpaid principal balance of loans where the borrower has committed identity theft.

What you can do

In addition to our own substantial efforts, you can take several precautions to protect the security of your computer and personal information. For instance, you can start by using a well-chosen password. You should avoid using any information that others can easily learn about you, such as a family member’s name or birthday, and you can also use special characters in place of letters. We also recommend that you change your password frequently. You can also install and regularly update antivirus and firewall software to protect your computer from external attacks by malicious users. When you are finished with a session on our site, be sure that you log out and close the browser window.

To protect your account, we send automatic notifications confirming certain actions taken on your account, such as changes to a password or external linked account. We do this for your own protection so that you can be sure no one else is making changes to your account without your knowledge. However, the security offered through these notifications can be undermined if other people have access to your email account. Therefore, you might consider restricting access to the email account you registered with on this site and/or changing your password on that email account frequently.

If you use a computer that is accessed by other people, such as in a public library or Internet cafe, we recommend that you take special precautions to protect the security of your account and personal data. When you are finished using our site, you should log out completely, then close the browser window and clear the browser’s cache files.

You should also be aware of fraudulent attempts to gain access to your account information known as "phishing." Phishing is a tactic used by scammers in which unsuspecting people are brought to a website by a genuine-looking email purporting to be from a legitimate company. The phony or "spoof" email takes the person to a website that looks legitimate but in fact is not. Either in the email itself or on this fake site, scammers will ask for login information to gain access to people’s accounts and withdraw their money. Lending Club will never ask you for your login information in the context of any email. In general, you can protect yourself against phishing by never providing personal or login information via an email instead, go the website directly. You might also make it a habit to check the URL of a website to be sure that it begins with the correct domain. In the case of Lending Club, you should always ensure the URL begins with http://www.lendingclub.com, https://www.lendingclub.com, http://blog.lendingclub.com, or https://www.lendingclub.com.

We May Make Changes to This Policy

As technologies, laws, and user needs change, our site and its features will also change. This policy may be updated from time to time as such needs dictate, and we will always communicate these changes to you by posting them on this website and/or by notifying you via email prior to the change becoming effective in the event of any substantive or material changes.

You may contact us at:
Lending Club Corporation
Attn: Compliance Department
71 Stevenson St. Suite 300
San Francisco, CA 94105
Via email at: privacy@lendingclub.com

If Lending Club is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Exhibit A

Privacy Notice


What does Lending Club do with your personal information?


Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information.

Please read this notice carefully to understand what we do.


The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • Account balances and payment history
  • Credit history and credit scores


All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Lending Club chooses to share; and whether you can limit this sharing.

When you are no longer our customer, we continue to share your information as described in this notice.

To limit our sharing

Call (888) 596-3157 - our menu will prompt you through your choice(s) or visit us online: www.lendingclub.com or contact us at privacy@lendingclub.com

Please note:

If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.


Call (888) 596-3157 or go to www.lendingclub.com

What we do

How does Lending
Club protect my
personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Lending
Club collect my
personal information?

We collect your personal information, for example, when you

  • Open an account or pay us by check
  • Provide account information or give us your contact information
  • Show your driver's license

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit
all sharing?

Federal law gives you the right to limit only

  • Sharing for affiliates' everyday business purposes-information about
    your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for non-affiliates companies to market to you

State laws and individual companies may give you additional rights to
limit sharing.

What happens when I
limit sharing for an
account I hold jointly
with someone else?

Your choices will apply to everyone on your account - unless you tell us otherwise.



Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Our affiliates include LC Advisors, LLC.


Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Nonaffiliates we share with can include other financial services companies,
    lenders, insurance companies, retailers, membership clubs, or other consumer
    service providers.

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners include other financial services companies,
    lenders, insurance companies or other consumer service providers.

Financial Innovation

The San Francisco company, which made nearly $100 million last year, is hoping to seize on the success of the online lending industry as it grows into a robust alternative to traditional loans, and validate the industry as a high-tech, quicker version of bank lending that is here to stay.

San Jose Mercury News

Featured Borrower


"Not only was my interest rate much lower, the process was so easy– all online with no need to physically go to the bank to fill out even more paperwork."