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We work with Bazaarvoice, an independent company that collects and safeguards customer reviews. This third-party service ensures that reviews represent real customers’ genuine, unbiased opinions about their experiences with LendingClub.
Bazaarvoice manages the review process using anti-fraud technology and human analysis to ensure that reviews are:
Free from edits, classification, and alteration Reviews are not altered in any way by anyone other than the original author, including corrections for spelling or grammar. Reviews are not filtered, edited, or deleted simply because they are negative or have a lower rating.
Transparent LendingClub cannot directly ask for positive reviews, and customers are never offered money or promotional material (such as discounts or coupons) in exchange for providing a review. LendingClub employees and vendors cannot submit content without disclosing their relationship to the company.
Free from fraud and spam Bazaarvoice makes reasonable efforts to prevent the submission of fraudulent or commercial content. This including commercial messages, automated submissions from bots or scripts, disruptive behavior, and illegitimate or degrading content.
To protect our customers’ privacy and prevent identity theft, Bazaarvoice does not release reviews that include personally identifiable information.
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