Preventing Identity Theft

"I'm glad to have found LendingClub because they were there when I truly needed them. I don't have to worry about identity theft, because their security is top notch. If I ever need to adjust payment dates there's never an issue. If you're ever in the need of an unsecured loan, LendingClub is the institution to contact!" - Elizabeth, a member from Texas

How to protect yourself

Scammers may also try to steal your identity by gathering your personal or financial information and using it for their own gain. For example, they might charge a new television on your credit card or try to get a loan or open a credit card in your name.

Criminals can get the information they need to assume your identity in a variety of ways, such as:

  • Stealing your wallet
  • Rifling through your trash
  • Stealing your credit card or bank information
  • Approaching you in person, by telephone, or on the internet and tricking you into giving them your information

Simple tips to minimize your risk

  • Shred ATM receipts, credit statements, credit cards, and bank statements before you throw them away.
  • Never give your credit card number over the telephone unless you make the call.
  • Review your bank account and credit card statements monthly. Notify your bank or credit card company of any unauthorized transactions.
  • Review a copy of your credit report at least once each year. Alert the credit bureau in writing of any questionable transactions, making sure to follow-up until they are removed.
  • Keep a list of telephone numbers to call to report the loss or theft of your wallet.

For more information, visit the Federal Trade Commission (FTC), a government organization that is in charge of protecting American consumers. 

If you are a victim of identity theft

If you are concerned that identity theft has occurred in connection with LendingClub, you should:

  1. Call Member Support immediately at 888-596-3157.
  2. Contact one of the three major bureaus and ask that they put a fraud alert on your credit report. The first bureau is required to contact the other bureaus to place the alert on all your files. You can contact the three major credit bureaus here:
  3. Request a copy of your credit report. You can obtain a free copy of your credit report every twelve months by visiting annualcreditreport.com.
  4. Review your credit report and close all fraudulent accounts. Contact a member of the fraud department of each company where a fraudulent account was opened in your name. Ask for written confirmation that the accounts have been closed.
  5. File a police report. This will serve as proof that a crime has been committed and will provide additional support for the credit reporting agencies and creditors to help repair your credit.
  6. File a complaint with the FTC. Filing a report with the FTC helps the government track and respond to identity theft. You can file a report online or by calling 877-439-4388.

We're here for you

Remember, you are the first line of defense in protecting yourself against identity theft and consumer fraud. But if you need us, we are always here. Please contact Member Support by email with concerns, comments or questions or call us toll free at 888-596-3157.

To learn more, check out our blog post about Safety & Privacy.