Personal Banking

High-Yield Savings FAQs

Frequently Asked Questions

How can I open a personal bank account?

You can apply online for a checking account, savings account, or CD by selecting the “Apply Online” button located at the top of every page on our website and choosing “Personal” then “Apply” and “Open a new account.” Then, choose an account type, enter your personal information, verify your information and fund your account. You will receive confirmation at the end of the application if your account has been approved. If not, you will receive an email notification.

What do I need to open a High-Yield Savings account?

To open an account, you need to be a US citizen or US resident alien.

Please have the following information available when you begin your application:

  • Your Social Security number
  • Your current residential address
  • Your email address
  • Your account number or debit card from another financial institution to make your opening deposit into your new High-Yield Savings account

You will need to fund the account with a minimum of $100.00

How long does it take to open a personal bank account?

You can apply for and open a personal bank account entirely online in under 3 minutes, start to finish.

Can I open a High-Yield Savings account and fund later?

To complete the account opening process a $100 minimum opening deposit is required. You can add additional funds to your account at a later time by signing into online banking and setting up a funds transfer.

How do I fund my account and when are the funds available to use?

To make your initial deposit, you can transfer money from your account at another financial institution using your account and routing number or by using your debit card. Please ensure that you have sufficient funds available to be transferred. Your initial deposit may be held for 5 business days after the receipt of funds.

Do you do a credit check when I apply?

No, we do not pull your credit as part of our account opening process. Soft pulls do not affect your credit score. Please note, however, we do validate your personal information, and, if you have placed a credit or security freeze on your credit report, your application will be manually reviewed. In these instances, the review process may take up to 5 business days.

Are there any fees for a High-Yield Savings account?

There is no monthly maintenance fee for a High-Yield Savings account. Additionally, we do not charge a fee to wire funds into your account from another bank, nor do we charge any overdraft fees. To see miscellaneous fees that may be applicable to your account, please click here.   

What is the minimum balance I need to keep in my High-Yield Savings account?

There is no monthly minimum balance requirement for your High-Yield Savings account.

Are there accounts available for minors?

You can only apply for an account if you are 18 or older. You must also be a US resident or US resident alien.

Can I open a joint account?

Yes! To open a joint account, you will check the “I want to make this a joint account” box on the Basic Info page of the application. You’ll need the same information that’s needed when opening an individual account, but you’ll need it for both applicants. You can also make a single account a joint account after the account is opened by contacting Customer Service.

Can I call and apply for an account over the phone?

We are currently only accepting online applications at this time. Click here to apply.

How to Earn Interest & Deposit Funds

What is the minimum balance required to earn interest in my High-Yield Savings account?

There is no minimum balance required to earn interest in your High-Yield Savings account.

How is interest calculated?

We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Tiered rate accounts earn interest on the entire account balance each day at the interest rate and annual percentage yield in effect for the appropriate balance tier.  Accrued interest is credited to the balance in the account on the last business day of the statement cycle. We use a monthly statement cycle. Accrued interest that is credited to the balance in the account begins to earn interest no later than the next business day and compounds with each statement cycle.

How often does the interest or APY change?

Rates are variable and they are subject to change at our discretion.

How do I add more funds to my new High-Yield Savings account?

Funds can be added to your account after account opening through mobile deposit available within our banking app, at select ATMs, or by initiating ACH transfers and Wires within online banking. Please see limits here.

Where can I deposit cash into my High-Yield Savings account?

You are able to deposit cash at any MoneyPass Deposit Taking ATMs and NYCE Shared Deposit ATMs.

Are there any limits to adding funds into my High-Yield Savings account?

To view your daily transaction limits, click here.

Why do I see two different rates tied to my account?  

Rates are earned based on the balance in your account. If your balance changes, your rate may also change.  It is also important to notice whether you are viewing the interest rate or the APY. These can differ slightly due to compounding.  The APY is calculated by compounding the interest rate over the course of a year.  The interest rate and APY are both disclosed in the Product Terms & Conditions which are available on the website and provided at the time of account opening.   

Why is the rate displayed in my online banking different from the advertised rate?

The advertised rate is presented as an Annual Percentage Yield (APY), as required by regulation.  The APY is the rate you can earn on your account over a year and includes compounded interest. The rate displayed in your online banking is the actual interest rate applied to your account. Your interest rate and APY are both disclosed in the Product Terms &Conditions which are available on the website and provided at the time of account opening.   

When do deposited funds begin to earn interest?

Interest begins to accrue when the Bank actually receives the credit and deposits it into your account.  

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